GEN AI Assistant – User Consent and Risk Disclosure Statement

Effective Date: 5 August, 2025

Applies to All Users of the GEN AI Platform and Tools

1. What Is GEN AI?

GEN AI is a digital assistant ecosystem developed to support public servants and reformers in low- and middle-income countries. It provides structured guidance on diagnosing public problems, mapping political and institutional contexts, and designing reform solutions. GEN AI consists of multiple purpose-built bots that guide users step by step through a reform journey.

GEN AI is designed strictly for professional use in the public sector. It is not a general- purpose chatbot or consumer tool.

2. How GEN AI Works

GEN AI is built on OpenAI’s GPT platform. While users interact only with GEN AI, their data is processed on OpenAI’s servers. This means:

  • AI Processing: User inputs and files are transmitted to OpenAI’s infrastructure for processing. AI-generated outputs are returned via OpenAI’s API.
  • Platform Hosting: The GEN AI platform itself is hosted on servers managed by SiteGround.com, where GEN has secured hosting services.

Therefore, by using GEN AI, users are indirectly subject to OpenAI and Siteground’s terms of use and privacy policy.

3. Applicable Terms and Policies

By using GEN AI, you are agreeing to the following:

GEN AI does not control OpenAI, BugSnag and Siteground's handling of your data beyond the scope of their terms of service and privacy policies.

4. What Data GEN AI May Process

GEN AI may process the following types of user data:

  • Text inputs (questions, answers, instructions typed by the user)
  • Uploaded documents and files (e.g., PDFs, Word files, spreadsheets)
  • Generated outputs (AI summaries, suggestions, diagnostics)
  • Usage metadata (timestamps, usage volume, anonymized identifiers)
  • GEN AI may retain session data or anonymized summaries. You may request data deletion by contacting the GEN AI team.

5. What You Must Not Share

Users must not upload, input, or describe any of the following:

  • Confidential government documents, classified materials, or sensitive internal reports
  • Personally identifiable information (names, national IDs, birth dates, addresses, contact details)
  • Health records, biometric data, or protected financial information
  • Internal political strategies, security information, or deliberations
  • Any official government submissions not meant for public disclosure

GEN AI is a support tool and not a secure data platform. Uploading sensitive or confidential content may violate institutional policies or applicable law.

6. Risks and Limitations

  • AI-generated outputs are not guaranteed to be accurate.
  • Outputs may be outdated, partially incorrect, or contextually misleading. Users are responsible for reviewing and validating all content before use.
  • OpenAI may retain and process your data.
  • Unless retention is explicitly disabled at the API level, OpenAI may store your inputs in accordance with its privacy policy.
  • GEN AI does not control OpenAI's infrastructure.
  • As a standard hosting provider, SiteGround may have technical access to the GEN AI platform’s backend and database, although it is not involved in content processing or analysis.
  • While reasonable security measures are in place, GEN AI cannot prevent OpenAI or SiteGround from handling data in line with their terms of service.
  • Use at your own discretion.
GEN AI is intended as a professional productivity tool. It is not a substitute for expert advice, legal review, or institutional approval processes.

7. User Responsibilities

By using GEN AI, you agree that:

  • You will not upload sensitive or confidential content.
  • You will not use GEN AI for personal, commercial, political, or non-public-sector purposes.
  • You are solely responsible for how you use the outputs.
  • You will verify the relevance and accuracy of any outputs before relying on them.
  • You will not attribute GEN AI responses as official guidance or positions of your institution.

8. Liability and Indemnity

By using GEN AI, you accept that:

  • GEN AI and its developers are not liable for any errors, omissions, or consequences resulting from your use of the platform.
  • All tools are provided "as is," with no warranty of accuracy, completeness, or fitness for a particular purpose.
  • You will hold harmless the GEN AI development team, implementing organizations, and funders for any damages or claims arising from your use of the platform.

9. Informed Consent

By continuing to use GEN AI, you confirm that:

  • You understand that your data is processed on OpenAI's servers, not a local or private system.
  • You understand and accept the risks associated with cloud-based AI processing.
  • You agree not to upload any content that is confidential, personal, or sensitive.
  • You agree to use GEN AI only for reform-related professional purposes.
  • You understand that GEN AI, its creators, and funders are not responsible for the consequences of your usage.

For questions, concerns, or data deletion requests, please contact: [email protected]